Testimonials

What clients are saying about my work.

  • "Your communication is a model. I really appreciate your proactiveness throughout the project. You hold us accountable and flagged risks. You were really proactive, suggesting solutions that were really valuable. I also appreciated the flexibility to try to protect the integrity of the data whilst meeting our requirements. I'm a big fan of working with you."

    — UX Research Manager at a Media and Entertainment company

    See project

  • "Thank you for yesterday's sessions. Really impressed how quickly you were able to understand correlations, our challenges and testing paths. And appreciated the way you've hosted it yesterday. Thank you."

    — Lead UX Designer at an international Retail Bank

    See project

  • “I had the pleasure of working with Mélissa on a project where she ran usability testing on our website, and she made a real impact from start to finish. What stood out most was how she brought the whole team on the journey, making this research project feel collaborative and engaging. She has a knack for creating an inclusive environment where everyone feels involved and invested in the insights. Her moderation of the usability tests really impressed us. It was thoughtful, well-structured, and conducted in a way that put participants at ease. This led to deeper conversations and valuable insights that we could actually use. On top of that, Mélissa is a great communicator. She doesn’t just present findings; she breaks down complex insights into clear, actionable recommendations, which made it easy for us to act on them. Her work had a real impact on our company by improving our user engagement, providing greater clarity on client decision-making and significantly increasing conversion levels on our open enrolment and custom programmes. I’d highly recommend her to anyone looking for a skilled and thoughtful UX researcher.”

    – Mark Carberry, Director of Executive Education at Bayes Business School

What colleagues are saying about me.

  • "I hired Melissa as a Research Associate during lockdown, a really difficult time for everyone, and I can honestly say it was the best hiring decision I ever made.

    Melissa brings intelligence, curiosity, innovation, attention to detail, a drive to learn, a strong sense of collaboration and a great can-do attitude to work. All of this sounds very cheesy, but hands down its true.

    I'm proud to have managed her, promoted her, been personally inspired by her, watched her find her passion for UX, and ultimately (sadly, but also happily) accepted her resignation so she could follow her dream. At least that means I get to stop being her manager and be a friend, but I would hire her again in a heart-beat.

    I can't recommend Melissa enough as a team member, an employee, and an all round awesome human being."

    – Martin Gill, VP Research Director, Forrester

  • "Melissa has been a fantastic addition to our UX Consultancy team.

    She applies herself to any challenge that comes her way with tenacity, enthusiasm and attention to detail.

    She cares deeply about her work and always strives to deliver the best outcome on projects.

    She makes the most of every opportunity to learn and develop, and actively seeks feedback from colleagues.

    Melissa is also passionate about sharing her own knowledge and learnings with the team, which is something that we prioritise within our practice.

    It has been a privilege to be part of her journey and I am confident that she will be a huge asset to anyone who hires her in the future."

    – Aimée Windsor Brown, Head of Consultancy, Bunnyfoot

  • "Melissa is simply a tour de force in user experience research!

    I’ve had the privilege of working closely with Melissa over the last couple of years on many client projects using a broad range of UX methods; she brings her amazing energy, experience, attention to detail and focus to each and every project she works on.

    Both prior to a project, and once started, Melissa’s skills working with people, and generously sharing her knowledge and insights is exceptional, both with UK and international clients, and her colleagues.

    It’s been a joy working with Melissa and I look forward to watching her progress - she’ll be an incredible asset for any organisations she works with."

    – Richard Harris, UX Consultant at Bunnyfoot

  • “I had the great pleasure to work with and mentor Melissa for almost 3 years.

    She's a fantastic team member, learning incredibly fast, open to feedback, curious, collaborative, agile and enthusiastic.

    Beyond her soft skills, Melissa is also both a strategic thinker and a creative person.

    During my 25+ years career, I never ever had such a gem in my team.”

    – Thomas Husson, VP Principal Analyst, Forrester