Hi! My name is Mélissa.

I am a bilingual CX/UX Researcher (French/English) with 5 years of experience conducting qualitative and quantitative user and market research across a wide range of industries to enhance digital product usability, drive conversion, and improve user satisfaction.

What truly gets me out of bed every morning is a relentless curiosity to understand how people think, feel, and interact with the world, and to use those insights to make their lives better.

I am a grounded idealist, through and through.

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My mission statement

I help product teams create simple, intuitive and seamless digital experiences that drive both user satisfaction and business growth.

I achieve this by:

  • Coaching teams to identify and frame their user research needs effectively.

  • Uncovering deep user insights and translating them into clear, actionable recommendations that drive measurable product and business impact.

  • Rallying teams around their users by fostering alignment, engagement, excitement, and collaboration.

I can help you with…

Optimising UX through testing and evaluation

+ Iterating on and validating product decisions by testing concepts, prototypes, and features with real users.

+ Assessing the usability of your digital products through industry best practices.

+ Turning user feedback into clear, digestible insights and prioritised actions, helping teams focus on the high-impact improvements.

Building a rich and shared understanding of your users

+ Developing a rich understanding of your users’ needs, goals, pain points, and behaviours.

+ Bringing users’ journeys to life and drive user-centred decisions.

+ Socialising user insights across teams to ensure alignment and shared knowledge.

Finding product & business growth opportunities

+ Identifying evolving user needs and uncovering unmet opportunities for product innovation.

+ Analysing market trends to help shape strategic direction and future-proof your offering.

+ Benchmarking your product/organisation against competitors to identify whitespace opportunities.

Closing the gap between users, products and business

+ Embedding user insights into agile workflows, ensuring research informs sprint planning and roadmap.

+ Balancing user needs with business objectives, ensuring research supports growth, retention, and revenue goals.

+ Defining and tracking UX and business metrics, helping your team communicate the impact of product changes.

How I work

Everything I do, the way I work, and every decision I make are guided by three core values.

Growth

I approach every experience as a learning opportunity and I seek growth in all my professional and personal endeavours.

    • I actively seek feedback from peers, managers, and clients throughout projects and our work together.

    • I take time to reflect after every project, using self-assessment frameworks, ensuring I acknowledge achievements and learn from past mistakes.

    • I embrace a beginner’s mindset and apply my skills from different disciplines– ranging from coaching, kung-fu, aromatherapy or tarot reading–to solve problems creatively.

  • Working with me means partnering with someone who is constantly evolving, who learns fast, adapts quickly, and brings a growth mindset to everything she does. It also means knowing that I thrive on challenges—I do my best work when I’m pushed beyond my comfort zone.

Curiosity

I’m inquisitive by nature and constantly seek to uncover the "why" behind people’s decisions, actions, thoughts, and feelings.

    • I leverage my genuine curiosity to uncover the deeper causes behind users’ pain points and reveal new, untapped business opportunities.

    • I approach every project with a blank canvas, free from assumptions, and let data guide my insights and recommendations.

    • I challenge the status quo, question existing beliefs, and explore problems from multiple angles with a non-judgmental mindset.

  • Working with me means embracing a fresh, inquisitive perspective. I will challenge assumptions, ask the tough questions, and push myself and your team to build deeper understanding of your users and their journeys.

Collaboration

I’m a team player at heart. I thrive on shared ideas, collaborative problem-solving, and the energy of working toward a common goal.

    • I bring all voices into the conversation to ensure informed decision-making.

    • I facilitate cross-functional collaboration through workshops, clear communication, and strong alignment.

    • I celebrate successes with others and navigate setbacks as a team, always looking for ways to move forward together.

  • Working with me means knowing that I’ve got your back and that I’ll thrive to foster a culture of trust. You can be confident that decisions won’t be made in silos but through open cooperation. I bring a true team-player mindset—because the best results come from working together.

Want to get in touch?

Let’s create great digital experiences together! Whether you have some questions for me or you’re ready to team up, please fill out the form below and I will be in touch shortly.

Alternatively, you can drop me an email at melissa.chaudet@gmail.com.